Terms & Conditions

Delivery Policy

  1. Catering orders must be placed by 3 PM the business day before ordering. Any orders placed after this time will need to be handled over the telephone. We will endeavour to fulfil late orders, but cannot guarantee product availability.
  2. We cannot accept orders more than ten business days in advance. If you would like to schedule an order for a tailor-made function, please give us a call.
  3. Our food is delivered by LHM Catering employees in the appropriate temperature-controlled vehicle and packaged to either be served hot or cold as necessary.
  4. We endeavour to deliver all orders within a one hour timeframe, however traffic and other unavoidable delays may make this untenable in which case we apologise.
  5. Our kitchen produces a wide variety of foodstuffs that include common allergens. For this reason we encourage you to use caution when ordering for individuals with severe allergies. If you have concerns, please contact us. LHM Foods assumes no liability for food or allergy related illness.
  6. Our food is intended to be consumed within two hours of drop-off if not refrigerated. LHM Foods accepts no liability for the handling or storage of food once it has left our chain of custody and strongly recommends that you dispose of any food more than four hours old.
  7. Any equipment or platters left with the client becomes the clients’ responsibility. An agreement on pickup will need to be reached between LHM Foods and the client. We expect that said equipment or platters will be clean and in the same condition as when given to the client. Any lost or damaged equipment/platters may incur additional charges.
  8. The person accepting your order will be required to sign for the delivery. Before signing the delivery docket please check that all items have been delivered and that the quantity of platters noted on the delivery docket are correct.

Refunds and Return Policy

  1. In the event that you need to cancel an order please telephone 02 9922 6886 as soon as possible. If you are cancelling two full business days in advance no charges will apply and a full-refund can be issued. Cancellation one business day before 3 PM in advance may result in charges for food and labour already costs already incurred, we will apply this on a case-by-case basis. Notice of one business day after 3 PM or same-day cancellations are not permitted and are non-refundable.
  2. We cannot accept orders more than ten business days in advance. If you would like to schedule an order for a tailor-made function, please give us a call.
  3. All claims against invoices must be made within 24 hours of the delivery. Any claims outside of this time frame may not be pursued. Please refer your comments to our customer service staff who will liaise with your delivery driver, our dispatch team, QA officer, chefs &/or booking contact as well as reference any supporting documentation such as email correspondence and signed delivery docket. We endeavour to resolve all invoice disputes as a matter of urgency.
  4. If you have any complaints about the product received, please set aside the item in question and contact us immediately. Because of the perishable nature of our product, we must review all requests for a refund or replacement within 24 hours. Should we find that your complaint is legitimate and caused by error on the part of LHM Foods, we will issue a refund via the payment method received.

LHMFoods.com.au Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site, or provide us with feedback on our products or services

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with customers after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off it will turn off some of the features of the site.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

You have the right to alter or remove your information and can change your personal information through the following methods:

  • By emailing us – hello@lhmfoods.com.au
  • By calling us – 02 9922 6886

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

Should a data breach occur:

We will notify you via email: within 1 business day

We will notify you via phone call: within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

In our email correspondence we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honour opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

117 Marrickville Road
Marrickville NSW 2204
+61 02 9922 6886